Statement about COVID-19 Outbreak

The World Health Organization (WHO) has declared COVID-19 as a pandemic disease as of March 11, 2020. We are aware of the fact that many people’s travel plans have been altered due to the spread of the COVID-19 worldwide and the travel restrictions imposed worldwide. We closely monitor the outbreaks and the measures of local governments and health authorities. We pay close attention to the thoughts of our users in the difficult period we are in. We keep the channels of communication open with our suppliers, agencies, and customers in order to overcome the process with the slightest loss for all our stakeholders in the tourism sector which is the most negatively affected sector by the pandemic.

We are aware of the fact that we need to act according to a delicate balance of the passengers who are rightly experiencing the disappointment of not being able to carry out their planned travel due to the pandemic and the force majeure it has caused, and the suppliers who invest in their facility and pay their employees’ salaries and intermediaries that earn income through reservations.

In order to reduce uncertainty in the outbreak process for our users, our action plan is to modify the below cancellation and refund policy that has to be written in an E-mail for our customers who have the right to cancel and refund pursuant to the original booking cancellation policy:

Thank you for your understanding and cooperation. Stay healthy!

Privacy Policy ( GDBR )

This Privacy Statement describes the ways in which we, Grand Travel Experts LLC., collect, hold, and use information about individual persons who visit this website. BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU AGREE TO BE CONTACTED BY GRAND TRAVEL EXPERTS LLC EMPLOYEES USING THE COLLECTED AND PROVIDED INFORMATION TO OFFER THEIR PRODUCTS / SERVICES FOR THEIR MARKETING AND SALES CAMPAGINS.  YOU ALSO ACKNOWLEDGE THAT GRAND TRAVEL EXPERTS LLC., MAY PERDIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR OTHERWISE UPDATE THIS PRIVACY AT ITS DISCRECTION WITHOUT PRIOR NOTIFICATION. However, we will always handle your personal information in accordance with the Privacy Policy that was in effect at the time of collection. It is our intention to post changes to our privacy policy on this page so that we are fully informed concerning the types of information we are gathering, how we use it, and under what circumstances it ay be disclosed. Our privacy Policy is located on our homepage and is also available on any page where personal data are requested under Terms & Conditions. At such data collection points, further explanation may be provided, where appropriate, as to the purpose for which the data will be used.

Terms & Conditions

Change in Our Terms and Conditions

Grand Travel Experts LLC. reserves the right to change and modify these terms and conditions at any time without notice. Changes will be effective as soon as they are published on the Grand Travel Experts website.

Names of Persons Travelling

It is important that the person making the booking must enter / provide the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest’s name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.

Room Types

It is the responsibility of the guest making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the hotel than the room can accommodate, the hotel are within their rights not to accept the booking and in this case no refund will be made.

While Grand Travel Experts LLC undertake to ensure that the clients’ requested room type and smoking preference is available, Grand Travel Experts LLC cannot guarantee the actual bedding makeup of the room. These requests are sent to hotels and are subject to availability.

Grand Travel Experts LLC will try that the hotel provides the room type(s) booked however, there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

Special Requests

Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of Customer(s) booked.

Late Check-in

If a customer is expected to arrive after 21:00 hours, please contact the hotel and inform them of Customer’s arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released.

Early Checkout

Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Grand Travel Experts LLC.

Hotel Categories/ Local Classification and Star (*) Ratings

Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Grand Travel Experts LLC are not responsible for the hotel categories and star (*) ratings as these have been provided to us and accepted in good faith.

Resort and International Transaction Fees

The majority of credit card providers charge some sort of an international transaction fee. This fee is passed on by certain credit card providers because, the charge for Your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Grand Travel Experts LLC and that Grand Travel Experts LLC cannot be held responsible for any international transaction charges passed on by your or your client’s credit card issuer.

Some hotels, particularly in the U.S. do charge a “resort fee” which must be paid to the hotel directly. This is typically in the range of $10.00 to $20.00 per room and per night. Grand Travel Experts LLC is not responsible for resort fee charges and has no control over their implementation.

Additional & Incidental Charges

Hotels may impose additional or incidental charges to the Customers such as; air conditioning, safe, mini fridge, rental television, remote control, etc. upon which Grand Travel Experts LLC has no control over or accepts any responsibility. Any such charges must be paid directly to the hotel.

Likewise, Grand Travel Experts LLC has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use, car parking fees, etc.

During the festive season such as; Christmas and the New Year, some hotels impose a compulsory Gala and guests must pay any supplement for the Gala dinner. We are not always informed about Gala dinner supplements and Grand Travel Experts LLC cannot be held responsible for any such Gala supplements passed on by the hotel.

Cancellations & Amendments

All cancellations and amendments must be sent via e-mail to Grand Travel Experts LLC. Alternatively, you can contact the Grand Travel Experts LLC Reservation Team via phone or fax before the cancellation deadline for that specific booking/hotel.

Grand Travel Experts LLC will not be bound by or accept responsibility for any changes and cancellations made directly with the hotel.

All requests for cancellations that are not made before the due date mentioned on the reservation form are subject to 100% of the total amount of reservation per room..

For early cancellations, there is a cancellation fee of 5% of the total reservation amount will be deducted unless agreed on different cancelation policy that must be written on the agreement or an E-mail between Grand Travel Experts  and the client.

in case booking 9+ rooms this will be considered group reservations and different cancellation policy may apply.

All changes and cancellation requests must be sent in writing Via E-Mail:  No cancellations whatsoever will be accepted after 14 calendar days prior to the check-in date and (“GTE”) provides no credit or refund for no-shows or early check-outs.

If you passed the cancellation due date mentioned in the agreement or the payment E-mail, the entire paid amount will be deducted as a penalty. If the total amount of reservation hasn’t been paid before the due date will be mentioned in the payment e-mail, the reservation will be cancelled and a cancellation fee will be applied.

If you decided to cancel the reservation, the rest of the paid amount after deducting the cancellation fee agreed on, will be stored as credit with Grand Travel Experts and to be used for other future travel unless agreed on different refund policy that must be written on the agreement or an E-mail between info@grandtravelexperts.com  and the client.

During special event periods, certain dates and early bird type bookings, hotels may pass on a different cancellation policies of which You will be informed as soon as Grand Travel Experts LLC is notified. For no shows, there will be 100% of total paid amount.

In certain cases, name changes are not permitted and the bookings may need to be cancelled and re-booked. In this case new rates may apply.

Any booking which offers free nights or early booking savings are liable to certain restrictions, which we will inform You about as soon as Grand Travel Experts LLC is notified. Generally these restrictions are; no name changes and no extension or reduction of nights e.g., You have booked a stay that includes 1 free night and You decided to cancel then, the free night will not be refunded.

The nightly room rates might increase after a confirmed amendment, even if You decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.

If amendments are permitted, the following amendment conditions may apply: Changes to arrival/departure date, room type or name change or where special offers were applied at the time of the booking may result in the re-pricing of that item, Product or Service.

Special Events Period

During Special Event Periods, Providers and Hotels may pass on a different cancellation policies of which Client will be informed as soon as Grand Travel Experts LLC is notified. Also, Provider(s) may not honor Grand Travel Experts LLC usual reduced rates, which means that the price Customer pays may be higher than the hotel’s published rate. This can happen at any time when availability is scarce. During special event periods, certain dates and early bird type bookings, hotels and providers may pass on a different cancellation policies of which You will be informed as soon as Grand Travel Experts LLC is notified.

Relocation of Your Clients

If the original hotel booked is closed, overbooked, has maintenance problems and/or cannot provide the room(s) booked, You accept that the hotelier or Provider is responsible for finding You alternate accommodation of a similar standard. Where we have prior notice Grand Travel Experts will contact You by e-mail.

In case of any relocation, Grand Travel Experts is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Grand Travel Experts constantly tries to find hotels in the desired area but, this situation can change according to the city and season (big events, conferences, festivals can affect the outcome).

Grand Travel Experts accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our control.

Hotel Information and Facilities

While Grand Travel Experts strives to present hotel information its clients as accurately as possible, We are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during Your stay or not suited to Your client’s individual tastes and preferences for these information are provided by hoteliers or third-parties.

Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning however, the hotelier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond Our control. Grand Travel Experts cannot accept responsibility for any disturbance or inconvenience to our client for reasons beyond the hotelier’s control or for accidents or losses in which may have caused by hotel management or staff.

Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category than the one You book and not identical to the room our Client(s) is/are allocated at the hotel.

All of the hotels Grand Travel Experts provide require one of the guests to be at least 18 years old. In some States of the United States there are higher age limits. If You have booked a hotel in the Unites States and the travelers are under 25 years of age please contact the hotel directly for clarification.

Map Information

Maps are provided for information purposes only. While Grand Travel Experts strives to present hotel and map information as accurately as possible, We do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.

1. CONFIDENTIALITY

• Each Party acknowledges that it may, in the course of performing its responsibilities under this Agreement, may have access to or acquire information which is confidential to the other Party or its affiliated companies or their clients or to third parties to whom the other Party owes a duty of confidentiality. Any and all such non-public information of any form obtained by either Party (“the Receiving Party”) or its employees, agents, or sub-contractors in the performance of this Agreement including, without limitation, the “Confidential Information” shall be deemed to be confidential information. The Receiving Party agrees to hold the Confidential Information in strict confidence and not to disclose such information to third parties or to use such information for any purposes whatsoever other than as reasonably required for the provision of the Services to Client and to advise each of its employees, and agents who may be exposed to the Confidential Information of their obligations to keep such information confidential.
• In the event that the Receiving Party receives a request to disclose all or any part of the Confidential or Information under a order or inquiry issued by a court of competent jurisdiction or by a judicial or administrative agency or legislative body, the Receiving Party shall immedi­ately notify the other Party of the existence, terms and circumstances surrounding such request and if disclosure of the Confidential Informa­tion is required or deemed advisable, exercise its best efforts to obtain from such court, agency or body an order, stipulation or other reliable assurance acceptable to the other Party that confidential treatment will be accorded to such portion of the Confidential Information to be disclosed. The other Party shall indemnify and keep indemnified the Receiving Party in full on demand from and against any and all legal fees, costs and expenses incurred in the Receiving Party’s effort to comply with this provision.
• Notwithstanding the foregoing provisions of this Section, no obligations of confidentiality shall exist in respect of information which:
  1. is at the date of this Agreement in, or at any time thereafter comes into, the public domain other than through a breach of this Agreement by the Receiving Party; or
  2. can be shown by the Receiving Party to have been known to the Receiving Party prior to it being disclosed to it by the other Party; or

• subsequently comes into the possession of either Party from a third party which had a lawful right to disclose such information without restriction or which is independently developed by such third party; or

1. is disclosed, subject to the provisions of Section 4(b) above, pursuant to legal or regulatory requirements; or
2. the Receiving Party has written authority from the other Party to disclose.

• Neither Party shall make any public disclosure relating to this Agreement or the subject matter of this Agreement without the prior written agreement of the other Party.

2. INDEMNIFICATION

Each Party (the “Indemnifying Party”) agrees to defend the other Party, its affiliates and each of their respective officers, directors, employees, contractors and agents (each an “Indemnified Party”) from and against any action, claim, suit, investigation or other proceeding brought by a third party (a “Claim”) to the extent such Claim results from the Indemnifying Party’s breach of this Agreement or the negligence, willful misconduct or fraud or violation of law on the part of the Indemnifying Party, its officers, directors, employees, agents or other representatives in connection with this Agreement. The Indemnifying Party will indemnify and hold harmless the Indemnified Party from any liabilities, losses, damages, judgments, awards, fines, penalties, costs and expenses (including reasonable attorneys’ fees and costs of defense) incurred by or levied against such Indemnified Party as a result of such Claim. If the Indemnified Party seeks indemnification under this Section with respect to a Claim, the Indemnifying Party’s obligations are conditioned upon the Indemnified Party: (a) providing written notice to the Indemnifying Party of any Claim within thirty (30) days after the Indemnified Party has knowledge of such Claim (except that failure to timely provide such notice will relieve the Indemnifying Party of its obligations only to the extent the Indemnifying Party is materially prejudiced as a direct result of such delay); (b) giving the Indemnifying Party sole control over the defense thereof and any related settlement negotiations; and (c) cooperating and, at the Indemnifying Party’s request and expense, assisting in such defense. Notwithstanding the foregoing, the Indemnified Party may participate at its own expense in the defense and any settlement discussions, and will have the right to approve any settlement agreement that involves an admission of fault by the Indemnified Party or imposes non-monetary obligations on the Indemnified Party; provided, however, that such approval will not be unreasonably withheld.

3. LIMITATION OF LIABILITY

• In no event, either Party shall be liable to the other for any special, indirect, incidental, punitive, contingent or consequential loss or damages suffered by the other Party, including but not limited to a loss of use, data, business, anticipated savings, profit, reputation, goodwill or revenue, arising out of or in connection with this Agreement, whether as a result of a breach of this Agreement or otherwise and whether such liability arises from any claim based upon contract, warranty, tort, product liability or otherwise, and whether or not such Party has been advised of the possibility of such loss or damage except where such loss or damage has been the result of gross negligence, fraudulent and/or willful acts of either Party.
• Client agrees that if Company shall be in default in the due performance of any Services, then provided that it shall remedy that default at its own expense and within a reasonable time of having been given written notice to do so by Client, then Company shall have no further liability to Client in respect of such default.
• Client acknowledges that Company does not have control over the actual booking implementation service as it is within the full control on the hotel and/or the accommodating party and Client will therefore be deemed to have satisfied itself in every respect as to the suitability and fitness of the Work that the Company has booked for the Client.

4. ARBITRATION

If any disputes, controversies or differences arise between the parties hereto out of, or in relation to or in connection with this Agreement, or for any breach thereof, the same shall be if possible settled amicably and promptly by mutual consent of the Parties. If such disputes, controversies or differences cannot be settled between the Parties, they shall be finally settled by arbitration of mutually acceptable arbitrators at United States in accordance with the Arbitration laws and rules prevailing in United States. Arbitration shall be conducted in English language and the award rendered by the Arbitrators shall be final and binding upon both parties.

General

Telephone calls to Grand Travel Experts may be recorded to enable us to monitor and improve our services.

Please contact us at info@grandtravelexperts.com if You do not want to receive any promotional emails, newsletters or special deals.

Grand Travel Experts shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions, etc.

The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country e.g., the heating system in Italy can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Grand Travel Experts is not liable for the practices of hotels regarding to these issues.

• This Agreement including the Information Sheet attached hereto supersede all prior agreements, representations and understandings, written or oral, between the Parties for performance of the Services, and constitute the complete agreement and understanding between the parties unless modified in writing, signed by both Parties.
• This Agreement shall be binding upon and inure to the benefit of the parties hereto and their successors and assigns.
• If any provision of this Agreement (or any portion thereof) is determined to be invalid or unenforceable the remaining provisions of this Agreement shall not be affected thereby and shall be binding upon the Parties and shall be enforceable as though said invalid or unenforceable provision (or portion thereof) were not contained in this Agreement.
• The failure by either Party to insist upon strict performance of any of the provisions contained in this Agreement shall in no way constitute a waiver of its rights as set forth in this Agreement, at law or in equity, or a waiver of any other provisions or subsequent default by the other party in the performance of or compliance with any of the terms and conditions set forth in this Agreement.
• This Agreement shall be governed in all respects by the laws of United States and any litigation arising out of or connected in any way with this Agreement shall take place in the court of competent jurisdiction exclusively at the State where the Parties resides.
• The headings of this Agreement are intended solely for convenience of reference and shall be given no effect in the interpretation or construction of this Agreement.
• In the event of any conflict between the terms of this Agreement and the provisions of the Services, the provisions of the Services shall take precedence.

Please, complete the form, sign and send it back to admin@grandtravelexperts.com.